Refund & Cancellation Policy

At Riie, we strive to provide you with the best shopping experience. If for any reason, you need to cancel your order or initiate a return, we’ve outlined our policies below to ensure a smooth process.

Order Cancellation

Before Shipment
- You can cancel your order before it is shipped. To do so, simply go to your order in the My Orders section and select Cancel.
- If the cancellation is successful, you will receive a full refund of your payment via the original mode of payment.
After Shipment
- If your order has already been shipped, cancellation is not possible. However, you can refuse delivery of the product when it arrives. Once we receive the returned product, we will initiate a refund.

Return Policy

We want you to love what you ordered. If something is not right, you can return most items within the return window as per the guidelines below:

Eligibility for Return
- Items must be unused, unwashed, and in the original packaging with all tags intact.
- Certain products like personal care items or customized products cannot be returned for hygiene reasons.
- Return requests must be raised within 10 days of delivery through the My Orders section of your account.
Process for Return
- Log in to your account, go to My Orders, and click on Return next to the relevant product.
- Follow the instructions to schedule a return pickup.
- We will arrange for the item to be picked up from your location. In case a pickup is not available in your area, you may be asked to ship the item back to us.
Refunds
- Once the returned item passes our quality check, we will process the refund.
- Refunds will be initiated within 5-7 business days of receiving the item and will be credited to the original mode of payment or as store credit.
- For Cash on Delivery (COD) orders, refunds will be processed to your bank account or as store credit, based on your preference.

Non-Returnable Items

The following items cannot be returned:

Personal care and hygiene products.
Custom-made or personalized products.
Products marked as "non-returnable" in the product description.

Exchanges

Exchanges are allowed for size or color issues, subject to availability of the requested item. Follow the same steps as returns for exchanges within 10 days of delivery.